Very nice machine. Works very well and is easy to set up and maintain.
This is the third time I have had the bnose-bridge piece snap off. Mysteriously the all other parts (straps, nose cup, etc.) are all available as replacements but not the part that runs up to your brow. Seems like it is designed to fail.
DON’T BUY FROM CANADIAN CPAP SUPPLY. They don’t stand behind their products. I’ve been using a CPAP machine and mask for over 20 years, therefore I’m pretty experienced in adjusting masks of various styles. I purchased the airsense f20 mask and it arrived defective. I thought perhaps it was me and gave it a couple of weeks to adjust, but realized the leak is not between my skin and mask, but rather between the mask casing and memory foam. I asked for a replacement and was advised that for hygienic reasons masks cannot be returned and was offered a 10% discount to purchase another mask. I understand the hygiene issues, but discount was laughable as my item is defective and garbage to both Company and myself. Add in they were running a promotion to get 20% off when you purchased a 2nd mask. I advised that this was unacceptable and requested a refund or reasonable discount on a replacement. Instead I was further insulted by being sent videos on mask and how to adjust it. I have been waiting 2 weeks for a reply from last request. However I have received 3 promotional emails from them.